EU Withdrawal Pro - Return & Cancel Contract, Handle Complaints Automatically
Stay compliant with EU Directive 2023/2673. Let customers cancel, return, and submit complaints in one click. Auto email receipts. Avoid fines. Ready for June 2026
Available in: English, German, Spanish, French, Italian, Polish
PrestaShop version required: 1.7.3+
To make a purchase in our store, an active EU VAT number is required. If you do not have one, we invite you to purchase our products on the Addons website.
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EU Withdrawal Button Directive Pro – Full Compliance Made Simple
From June 19, 2026, EU Directive (EU) 2023/2673 requires all online retailers to provide a clear, accessible withdrawal button for consumers to cancel distance contracts. Non-compliance means extended withdrawal periods (up to 12 months) and potential fines.
This module gives you everything you need to comply — right out of the box.
How It Works
Customers see a clearly labeled withdrawal button in their account area. With one click, they can cancel their contract, submit a withdrawal statement, and receive an automated email confirmation with the exact date and time of submission. The entire process is as easy as placing an order — exactly as the directive requires.
Key Features
• Compliant withdrawal button — prominently displayed, clearly labeled ("Withdraw from contract here")
• One-click cancellation — customers submit withdrawal statements electronically without friction
• Automated email receipt — durable confirmation sent instantly with submission date and time
• Complaint handling — integrated complaint submission alongside withdrawal process
• Return management — streamlined return process connected to contract cancellation
• No dark patterns — clean, transparent interface that meets EU standards
• Full audit trail — every withdrawal logged with timestamp for legal protection
• Multilingual support — button labels and emails adapt to customer language
• Works on all PrestaShop versions from 1.7.3 to 9.0.0
• PHP 7.2+ compatible
Installation takes minutes. No coding required. Configure once, stay compliant forever.
30 day return policy
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Update 24.08.2026:
fix bugs
pack product support
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Update 28.06.2026:
PDF Withdrawal Confirmation
Product Category Exclusions
Virtual Product Exclusion Toggle
Customizable Email Links
Multilingual Front-End Text Manager
Fix bugs
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Update 16.06.2026:
Fix bugs
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Update 22.04.2026:
Init project
Stay compliant with EU Directive 2023/2673. Let customers cancel, return, and submit complaints in one click. Auto email receipts. Avoid fines. Ready for June 2026
Available in: English, German, Spanish, French, Italian, Polish
PrestaShop version required: 1.7.3+